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work in progress

Monday, June 26, 2006

On a Different Perspective

I've been a part of the work force for a month and six days now and I could say that I've been enjoying it, since it doesn't feel like I'm really working, the call center has a very casual and relaxed environment. Being here dispelled a lot of notions that I have before. Personally, I have qualms in entering the industry for reasons such as cultural and social but the thing is call center has revolutionized the way people think. A lot of young people is in this industry meaning the future of this country, is in the hands of these people taking in calls, faking a American twang to provide customer service. At first look, it seems bad and un-Nationalistic, its as if we are little army providing service to the American Gods. But the thing about is that, it actually breeds hate for the American culture, we might be looking at the new kind of activism and new way of fostering nationalism.

Talking to ordinary Americans gives Filipinos a rare chance to know what American culture is really about. It gives them the chance to see what its like to be American and some of them hate it. They see the flaws and bad things about being American and with that they learn to love the Filipino culture, therefore it breeds nationalism. We all know that Filipinos love the American culture, for them it seem so exotic and interesting but after talking to Americans and learning the language they feel so lucky to have been born a Filipino.

A lot of the trainers here are expats. People returning to the Philippines to jump into the band wagon that is the call center. Ironically, they are the one who's expressing so much love for the country. Maybe because they've been there and they've seen how it works. They're in a good position to see the differences.

We've been looking for nationalism in young people today maybe we can see it in the most unlikely place, that is inside call centers. It's really revolutionary. It's a good topic for research.

Maria Francia Posted At 11:21:00 AM

 



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